To maximize the accuracy and effectivity of a suit repair, it is necessary to stick to our well proven repair protocol:
1. Please make a full body picture wearing the suit, front and back.
2. Please make a picture of the problematic area, describing the problem and estimate a value (cm) for modification. If necessary, remeasure the problematic area, for exmaple waist, torso, thigh, etc.
3. After sending all the information to our address ([email protected]), please wait for confirmation, or possible further questions. Please do not send the suit back before consultation.
4. Shipping outside EU: we manage the delivery, sending you a UPS pickup, who will also solve the custom clarification - therefor the delivery is flexible, fast, painless and have no extra charge. If you choose a different delivery method, extra fee and delay can occure. Intrudair does not take guarantee for packages managed by different parcel companies, including extra fees.
Our repair process guarantees the comfort and satisfaction of our customers, by sticking to these rules we can guarantee the most effective and delayless repairment.
Important notes: If we evaluate that the given modifications or requests are unlikely to give the desired results, we will contact you with a recommendation. We can only guarantee the desired outcome, if the customer accepts our recommendation. If the customer insists to use his/her exact modifications, we can do it but we can't give guarantee on the result.
If the customer or dealer chooses different delivery service, extra fees and delay can occur, which we can't take responsibility for.