Cancellations and Refunds on Custom Suits
You may cancel your order within 24 hours free of charge. You may also cancel your order between 24 and 48 hours and get refunded minus a $65 processing fee. After that period NO cancellations will be accepted.
All our suits are tailor made thus we DO NOT REFUND any custom order after you received it, no matter the reason. We will however fix your suit and make sure you are happy with the end results. Please note that if we need to alter a suit because of the buyer’s order was wrong or due to buyer’s measurement error, charges may apply.
We will fix for free any mistakes coming from our part.
By sending back Your suit You automatically accepted all our terms of the repairment, You can send back the suit for adjusting.
To maximize the accuracy and effectivity of a suit repair, it is necessary to stick to our well proven repair protocol:
1. Please make a full body picture wearing the suit, front and back.
2. Please make a picture of the problematic area, describing the problem and estimate a value (cm) for modification. If necessary, remeasure the problematic area, for exmaple waist, torso, thigh, etc.
3. After sending all the information to our address (email@example.com), please wait for confirmation, or possible further questions. Please do not send the suit back before consultation.
4. Shipping outside EU: we manage the delivery, sending you a UPS pickup, who will also solve the custom clarification - therefor the delivery is flexible, fast, painless and have no extra charge. If you choose a different delivery method, extra fee and delay can occure. Intrudair does not take guarantee for packages managed by different parcel companies, including extra fees.
Our repair process guarantees the comfort and satisfaction of our customers, by sticking to these rules we can guarantee the most effective and delayless repairment.
Important notes: If we evaluate that the given modifications or requests are unlikely to give the desired results, we will contact you with a recommendation. We can only guarantee the desired outcome, if the customer accepts our recommendation. If the customer insists to use his/her exact modifications, we can do it but we can't give guarantee on the result.
If the customer or dealer chooses different delivery service, extra fees and delay can occur, which we can't take responsibility for.