purchase policy

Our dealing philosophy


Payment before production
Every order must be paid before the production.
Outside EU and USA
We send the suits only with TNT within the United States and the European Union. Where the company does not deliver goods, we use EMS service.
Shipping fee
All costs of the shipment is chargeable to the customer excluding special cases when we agreed differently. The price of the postal service is not refundable.
Rush order fee
The fee of rush order has to be paid together with the price of the suit and is also not refundable.
Vouchers
Gifts and vouchers are not re-exchangeable.
Used gear chargeback
We cannot take back suits that were already used for jumping.
Measurement problems
Only that person is responsible for any mistakes with the measurements who took the measurements. We do not provide warranty regarding such mistakes.
Warranty
Any repairment of warranty is done free of charge within 30 days from the delivery of the suit to the customer.
Colors
We would like to kindly inform you that the colours you can see on the website can be unlike in reality due to the screen settings that your computer uses. That is why we cannot provide any warranty to the shade of the colours. There are differences in colours among the types of the materials. So even the same named colour does not always match the other material. Some of the fabrics can lose its colour, which is actually very rare, and we always give proper information about it to our customers. Only the customer is responsible for using the proper cleaning method for the suits, so Intrudair cannot be responsible for any colour fading issues.
Tunnel usage
Skydiving suits were developed for skydiving only so we can not be responsible for using them in wind tunnels. If the suit is also worn in wind tunnels, it loses all warranty we provide.
Special request fee
Any special request which is not included in the basic accessories of the suit is always paid by the customer.
Changing something
The customer has the right to change any details of the order within 5 working days. If the production has already started, we charge you for any modification on the orderred suit.
Extra embroidery
Exta embroidery: Any extra request has to be given to the customer service only in the accurate way. The customer should give the location, the logo and colour in vector format or high resolution jpeg. The extra embroidery will be confirmed with the last updated information, so we provide warranty if the embroidery is different from the confirmation. If the customer wants us to design the embroidery, that will cost an extra fee.
Unique design
If the customer hires us to produce a uniquely designed suit, the customer has to pay the extra additional charge of designing and sewing. The price of the suit depends on its complexity. (If the customer wants us to design the embroidery, 10 euros + VAT / working hours must be paid.)
Waiting time
The waiting time is only an estimated time, so it can be longer or shorter depending on how manufacturing.
Cleaning
Every suit has to be dry-cleaned before sending us back to repair. We clean dirty suits for 15 euros of charge.
Washing & care
Washing your suit needs special caring:
Please wash your suit in cold water first.
Later on don't wash it with higher temperature than 30-40 °C!
Don't let your suit stay in the water after the washing, and avoid ironing the printed parts directly.